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Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

 

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

 

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Ironbridge Financial Services is a trading name of Good Life Wealth Consultancy Limited, which is an Appointed Representative of New Leaf Distribution Ltd, who are authorised and regulated by the Financial Conduct Authority: FCA Number 460421. New Leaf Distribution: 165-167 High Street, Rayleigh, Essex, SS6 7QA.

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Our services relate to certain investments whose prices are dependent on fluctuations in the financial markets beyond our control. Investments and the income from them may go down as well as up, and you may get back less than the amount invested. Past performance cannot be used as a reliable prediction of future performance. 

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YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP YOUR PAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT. 

 

Buy to Let mortgages and Commercial Lending are not usually regulated by the Financial Conduct Authority

 

This site is only directed at persons within the UK. 

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